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Orders and Payment Methods
Orders
By submitting the order the Buyer declares that he fully understands and agrees with these Terms and conditions and that he has the appropriate legal capacity to enter into a sales contract (ie that it is not limited or revoked).
KROKO Proizvodnja i razvoj LLC (Seller) will inform the Buyer that the order has been received, by sending the Confirmation of receipt of the order via e-mail to the Buyers email address, with information on the price of the ordered goods and delivery costs. The legal status of the received order is an "offer" and does not oblige the Seller to insure or deliver the ordered products. The Seller is not obliged to accept the order and may, in its sole discretion, reject it. However, the Buyer confirms that by submitting the order he accepts the obligation to pay for the product. In case of rejection of the Buyer's order, the Seller will return to the Buyer the entire amount received.
After the payment is made and order is accepted by the Seller, the Seller will send the Buyer a Confirmation of the contract via e-mail, which contains the invoice, delivery service information and tracking number. The purchase contract between the Seller and the Buyer shall be concluded at the time when the Seller sends the Buyer an electronic Confirmation of the contract. Since that moment on, all prices and other conditions of sale have been agreed and are valid for both the Seller and the Buyer. Seller will not be obliged to deliver any other product that is not accepted.
The items listed on the krokotactical.com website are available at the Seller's warehouse.
If an error occurs and the requested item is not available in the Seller's warehouse, the Seller will contact the Buyer by phone or e-mail and suggest one or more following option:
- new item availability date
- refund
- an alternative equivalent item that is currently available
After the order confirmation and transfer of the funds to the Seller's account, the Seller will arrange the delivery to the Buyer's address. The order is usually sent within 2-3 working days of receipt of payment to the Seller's account. Delivery service is predefined by the Seller - the Buyer cannot influence its choice.
Payment security
The website www.krokotactical.com takes all necessary measures to protect the personal data of its users by collecting only the necessary and basic data. All collected data is considered confidential and is available only to those employees who need it to fulfill work tasks related to online (web) commerce. All employees of KROKO proizvodnja i razvoj LLC, as well as business partners, are obliged to adhere to the rules of privacy and personal data protection. Data confidentiality is ensured using SSL encryption. Our billing site is also secured using Secure Socket Layer (SSL) protocol with 128 bit encryption. SSL encryption is a data encryption procedure to prevent unauthorized access during data transfer. Using this protocol allows us to securely transfer data and prevents unauthorized access to data during communication between the user device and the payment service provider. The online payment service provider is certified according to the PCI DSS Level 1 security standard in accordance with Visa and MasterCard rules. The Seller does not store credit or debit card numbers, and unauthorized persons cannot access this information. The payment service is based on the 3-D security standard that currently offers the highest level of security for online credit and debit card transactions. If Buyers card is part of a 3-D security program, additional authentication will be requested to verify the user of the card in question.
When paying on our web store you are using CorvusPay - an advanced system for secure acceptance of payment cards via the Internet.
CorvusPay ensures complete confidentiality of your card data from the moment you enter it in the CorvusPay payment form. Payment information is transmitted encrypted from your web browser to the bank that issued your card. Our store never comes in contact with complete information about your payment card. Also, data is inaccessible even to CorvusPay system employees. The isolated core independently transmits and manages sensitive data, keeping it completely secure.
The form for entering payment data is provided with the SSL transport code of the highest reliability. All stored data is additionally protected by encryption, using a cryptographic device certified according to the FIPS 140-2 Level 3 standard. CorvusPay meets all the requirements related to the security of online payments prescribed by leading card brands, ie operates in accordance with the standard - PCI DSS Level 1 - the highest security standard of the payment card industry. When paying with cards included in the 3-D Secure program, your bank, in addition to the validity of the card itself, additionally confirms your identity with a token or password.
Corvus Info considers all collected information to be a bank secret and treats it accordingly. The information is used exclusively for the purposes for which it is intended. Your sensitive data is completely secure, and its privacy is guaranteed by the most modern mechanisms. Only the data necessary to perform the work in accordance with the prescribed demanding procedures for online payment are collected.
The security controls and operating procedures applied to our infrastructure ensure the current reliability of the CorvusPay system. In addition, by maintaining strict access control, regular security monitoring and in-depth checks to prevent network vulnerabilities, and planned implementation of information security provisions, they permanently maintain and improve the level of system security by protecting your card data.
