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Delivery & Return
Delivery
KROKO products are available in the countries of the European Union, the United States, Switzerland and other countries. The full list of countries we ship to is available below. The delivery price is charged depending on the destination and the weight of the package, according to the price list of the delivery service that performs the delivery. The Buyer is informed about the amount of delivery costs before confirming the delivery of the order, with a separate display of the amount of these costs.
The delivery services we work with are:
List of countries to which we deliver: Albania, Andorra, Australia, Austria, Belgium, Bosnia and Herzegovina, Bulgaria, Canada, Canary Islands, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Gibraltar, Greece, Channel Islands (Guernsey and Jersey), Greenland, Hungary, Iceland, Republic of Ireland, Israel, Italy, Japan, Kosovo, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Monaco, Montenegro, New Zealand, Northern Macedonia, Norway, Poland, Portugal, Republic of Korea, Romania, San Marino, Serbia, Singapore, Slovakia, Slovenia, Spain, Sweden, Switzerland, the Netherlands, the United Kingdom of Great Britain and Northern Ireland, the United States.
The delivery time of the order for Croatia is usually 2-7 working days, and for the rest of the world 5-14 working days, except in cases of extraordinary circumstances, of which the Seller will notify the Buyer via e-mail, including the estimated delivery time. Due to the uncertainty of product availability and/or the impossibility of influencing extraordinary circumstances (e.g. force majeure, pandemics, natural disasters, state of war, etc.), a longer delivery time than the estimated time or time frame given when ordering is possible. The Seller assumes no responsibility for damage that may occur due to the longer delivery time. The Seller is not responsible for the loss of the shipment. The risk passes to the Buyer at the time when the Seller delivers the goods to the delivery service.
Products will be delivered to the address specified in the order as the "delivery address". The Buyer is obliged to pick up the ordered products at a certain time and day at the delivery address. In the event that the Buyer does not pick up the goods within the agreed time and re-delivery is required, the Buyer will be charged additional delivery costs according to the terms of the delivery service. Delivery is repeated in accordance with the terms of the delivery service. The Seller, ie its contracted delivery service, reserves the right to verify the identity of the recipient of the product (Buyer) in an appropriate manner - for example, by inspecting public documents.
Damage caused during the transport
The products will be packed and protected so that they cannot be damaged by normal transport handling. It is recommended that the Buyer inspects the shipment in front of the courier, in order to avoid subsequent complaints due to the possibility of damage to the shipment during the delivery, and to immediately complain to the courier worker who delivered the goods.
If upon the receipt of the shipment is determined that the shipment (package) or product is damaged, missing content or has visible signs of opening, it is recommended that the Buyer immediately initiates a complaint procedure directly with the delivery service.
The company KROKO proizvodnja i razvoj LLC is not responsible for damage caused in transport. If the product is damaged by the carrier, please contact them directly immediately.
If the product needs to be repaired in a case for which the Seller is not responsible, the Seller will assist in providing the necessary spare parts, but the repair will not be covered in terms of the provisions of these Terms and conditions or the provisions of the Warranty.
Return
RIGHT TO UNILATERAL TERMINATION OF THE CONTRACT
The Consumer has the right to unilaterally terminate the contract without giving a reason for the same, within 14 calendar days from the date of collection of the shipment (goods), if the goods were purchased outside the business premises of the trader and/or the contract was concluded at a distance. Before the expiration of the 14-day period, the Consumer is obliged to send a statement of termination, using the contract termination form available HERE, to the e-mail reklamacije@krokotactical.com. The Seller shall, without delay, confirm to the Consumer that he has received his statement of unilateral termination of the contract. After sending a statement of termination, the Consumer is obliged to return completely undamaged and unused products, in the original packaging, with all pendants and sewing markings to the Seller, within 14 days, otherwise the Consumer is not entitled to a refund or free-of-charge delivery. The refund shall be made within 14 days from the day when the Seller received undamaged, unused and originally packaged products, with all pendants and sewing marks, by payment on the Buyer's card previously used for the payment of the returned product.
NOTE: The cost of returning the product is borne by the Buyer. Seller assumes no responsibility for products lost or damaged in the delivery process.
RETURN PROCEDURE:
1) It is necessary to fill in the form contract termination form, obtained within the package with the ordered products. The contract termination form can be downloaded HERE.
2) The completed form must be attached to the returned products. The products must be undamaged and unused, in the original packaging and must have all sewing and pendant markings.
3) The product return address is located at the bottom of the contract termination form. The buyer can cut it out and paste it on the shipment or enter the following address:
KROKO proizvodnja i razvoj d.o.o.
Quality Control Department (web)
Zagrebačka 74
10 380 Sveti Ivan Zelina
Republic of Croatia
The Consumer does not have the right to unilaterally terminate the purchase contract in cases when:
- the object of the contract are goods and/or services whose price depends on changes in the financial market that are beyond the influence of the Seller, that may occur during the duration of the Consumer's right to unilaterally terminate the contract
- the object of the contract are goods that are made according to the Consumer's specification or that are clearly tailored to the Consumer
- the object of the contract are sealed goods which, due to health or hygiene reasons, are not suitable for return, if they were unsealed after delivery
- the object of a contract are goods which, due to their nature, are inseparably mixed with other items after delivery
- The Consumer specifically requested a visit from the Seller for urgent repairs or maintenance work, provided that during such a visit, in addition to those services that the Consumer has explicitly requested, the Seller provides other services, or delivers other goods other than those necessary for performing urgent repairs or maintenance work, the Consumer has the right to unilaterally terminate the contract in connection with those additional services or goods,
- The Consumer specifically requested a visit from the Seller to perform the repair services for which the price is charged, and the contract, the fulfillment of which began with the explicit prior consent of the Consumer, is completed in full.
The provisions regarding the right to unilateral termination of the contract stated here do not apply if the Buyer is a legal entity. The applicable provisions of the Civil Obligations Act and the Electronic Commerce Act shall apply to the legal entity buyer.
COMPLAINTS
If the Buyer considers the goods contain defects and does not want to terminate the contract but wants to file a complaint, the Civil Obligations Act provisions shall be applied on such case, including the applicable deadline provisions. Products damaged by regular use, negligence, improper use and/or omission of the Buyer may only be repaired at the Buyer’s expense.
The complaint should be filled in writing, with detailed explanation, and submitted to the Seller via e-mail address reklamacije@krokotactical.com. The Seller will send a written response within 14 days from the date of receipt of the written complaint.
The Seller is not obliged to accept the complaint or accept the goods if they were sent without prior agreement with the Seller. The Buyer shall bear the costs of the complaint, unless the Seller decides otherwise.
WARRANTY
The Seller proudly guarantees the quality, durability and properties of its products, in accordance with the Warranty, which you can find HERE. In addition to the rights under the Warranty, the Buyer has rights from liability for material defects of things, which are not affected by the Warranty.
Authorized service
To exercise the rights under the Warranty, the Buyer must use only an authorized service, or contact the Seller directly.
Any unauthorized repair or modification is the basis for termination of the Warranty.
Additional information
These Terms and conditions represent a complete agreement between the Seller and the User, related to the use of this website, and/or the purchase of products through this website, and they cannot be changed or adjusted, except in writing.
In the event that any provision of these Terms and conditions is wholly or partially inaccessible or invalid, that provision shall not be considered a part of these Terms and conditions, and shall not affect the validity and enforceability of the remaining provisions of the Terms and conditions. An unenforceable or invalid provision shall be replaced by a provision which most closely achieves the purpose of the invalid provision.
The User may not transfer the rights and obligations from these Terms and conditions to third parties without the prior written consent of the Seller.
Specific rights
In addition to the rights and obligations described in the Warranty, the company KROKO proizvodnja i razvoj LLC as well as the Buyer, have all the rights that belong to them according to the positive legal regulations of Croatian law, and relate to warranties, accidental and consequential damages, and repairs and replacements.
